International Non Voice Customer Service Representative

Customer Support Executive International Non-Voice Process

Location: BTM Layout,& Manyata Tech Park

Experience:Freshers & Experienced Candidates Can Apply

CTC: 3.5 -6 LPA

Shift: US Shift / Rotational Night Shifts

Work Schedule: 5 Days Working | 2 Rotational Week Offs

Joining: Immediate Joiners Only

Job Overview

We are hiring Customer Support Executives for an International Non Voice Process supporting customers in the US market.

The ideal candidate should possess excellent English communication skills, strong customer-handling abilities, and a customer-centric approach. Candidates with prior experience in International Non Voice, Customer Service or BPO operations are preferred.

This role offers an excellent opportunity to work in a dynamic international customer support environment with attractive compensation, incentives, and career growth opportunities.

Key Responsibilities

• Handle inbound calls from international customers professionally and efficiently.
• Understand customer concerns and provide accurate resolutions within defined timelines.
• Assist customers with product, service, account, or technical-related queries.
• Perform basic troubleshooting and guide customers through appropriate solutions.
• Escalate complex issues to relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Meet defined Quality, Productivity, and Compliance metrics.
• Adhere to company processes, policies, and communication standards.
• Deliver an exceptional customer experience and ensure high service quality.

Eligibility Criteria

• Graduate candidates can apply.
• Freshers and Minimum 1 year of BPO / Customer Support experience.
• Experience in International Non Voice, Technical Support, or Customer Service is preferred.
• Excellent spoken and written English communication skills.
• Comfortable interacting with international customers and understanding global accents.
• Basic technical knowledge and troubleshooting skills.
• Strong problem-solving and customer-handling abilities.
• Willingness to work US/rotational night shifts.
• Immediate joiners preferred.

Compensation & Benefits

• 3.5 LPA - 6LPA, based on experience and interview performance.
• Attractive performance incentives.
• Cab facility for eligible shifts between 7:00 PM and 7:00 AM.
• Structured learning and career growth opportunities.
• Professional and collaborative work environment.

Cab Facility

Male Employees: One-way cab facility with 75 deducted per trip.

Female Employees: Two-way cab facility; one-way free and the other charged at 75.

How to Apply

Interested candidates who can join immediately are requested to share their updated resume for immediate consideration.

HR Contact: Pavan

Phone: 6362910198

Email: pavan@yourpitchh.com