Customer Care Executive

Role & responsibilities

Sharing the for Inbound process:

Job Role:

• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
• Skills Required:

• o Excellent verbal communication skills
• o Ability to comprehend, capture as well as interpret basic customer information
• o Strong customer service focus
• o Knowledge of Banking / Credit cards preferred

Preferred candidate profile

• Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)
• Languages Required: English + Hindi (compulsory). 
• Education: Graduates (Any stream)
• Job location: Karapakkam, Chennai.