Sales Support Coordinator

Role & responsibilities

• Support the sales team in preparing freight quotations for Air, Sea, and Land shipments.
• Coordinate with shipping lines, airlines, transporters, CHA, and overseas agents for rates and shipment updates.
• Follow up with customers regarding quotations, shipment status, and service requirements.
• Maintain customer records, sales reports, and shipment databases in CRM/ERP systems.
• Coordinate with operations and documentation teams to ensure smooth execution of shipments.
• Prepare and verify shipping documents such as Invoice, Packing List, BL/AWB, Delivery Orders, etc.
• Assist the sales team in achieving monthly and yearly sales targets.
• Handle customer inquiries, complaints, and resolve service-related issues promptly.
• Monitor shipment movements and provide regular updates to customers.
• Support business development activities and maintain strong customer relationships.
• Prepare MIS reports, sales performance reports, and management updates.
• Ensure compliance with company SOPs and freight forwarding regulations.

Preferred candidate profile

• Good communication and interpersonal skills.
• Knowledge of International Freight Forwarding procedures.
• Understanding of Import & Export documentation.
• Ability to coordinate with multiple stakeholders.
• Customer service orientation and problem-solving skills.
• Good negotiation and follow-up abilities.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience in CRM or logistics software is preferred.
• Ability to work under pressure and meet deadlines.