IT Support Engineer

Zahr Freighters operates in the freight and logistics sector, where reliable IT systems and technical infrastructure are essential for managing daily business activities. The IT Support Engineer position in Dubai is suitable for a technically skilled professional who can maintain computer systems, troubleshoot hardware and software issues, support network operations, and provide timely technical assistance to employees.

Key Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
• Diagnose and resolve operating system, application, and connectivity problems.
• Respond to technical support requests through phone, email, remote assistance, or in-person visits.
• Set up and manage user accounts, email accounts, passwords, and system access permissions.
• Maintain company computer systems and ensure that software and applications are functioning properly.
• Troubleshoot LAN, Wi-Fi, internet connectivity, routers, and network devices.
• Support the installation and maintenance of business applications and logistics-related software.
• Assist employees with technical issues involving email, printers, office applications, and other systems.
• Perform regular system updates, software upgrades, and security patch installations.
• Maintain IT asset records, equipment inventories, and technical documentation.
• Monitor system performance and report recurring technical problems.
• Assist with data backup procedures and basic data recovery activities.
• Coordinate with external IT vendors and service providers when additional technical support is required.
• Follow company IT security policies and help protect business information from unauthorized access.
• Document technical issues, solutions, and completed support requests.
• Provide basic technical guidance to employees to improve their use of company systems.

Requirements and Qualifications

• Bachelor s degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related field.
• Previous experience in IT support, technical support, or a similar position is preferred.
• Good knowledge of computer hardware, software installation, and troubleshooting.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, and DNS.
• Knowledge of printers, scanners, routers, switches, and other IT peripherals.
• Familiarity with Microsoft 365, email configuration, and user account management.
• Understanding of antivirus software, firewalls, and basic IT security practices.
• Strong analytical and problem-solving abilities.
• Good communication and interpersonal skills.
• Ability to explain technical issues clearly to non-technical users.
• Strong time management skills and ability to handle multiple support requests.
• Ability to work independently and coordinate with different departments.

Preferred Skills

• Experience supporting IT systems in a logistics, freight forwarding, or transportation company.
• Familiarity with logistics management software, ERP systems, or shipment tracking platforms.
• Knowledge of Windows Server and Active Directory is an advantage.
• Experience with remote desktop tools and IT ticketing systems.
• Understanding of data backup, cybersecurity, and network maintenance procedures.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are an advantage.

Conclusion

The IT Support Engineer position at Zahr Freighters in Dubai offers an opportunity for a technology-focused professional to support the company s IT infrastructure and daily logistics operations. Candidates with practical troubleshooting experience, strong technical knowledge, and good communication skills may be well suited to this role. Applicants should highlight their IT qualifications, relevant experience, and ability to provide reliable technical support.