HR Service Partner (Shared Services)

Role Summary

Zalaris is expanding its HR Services organisation and is looking for a HR Service Partner to support the delivery of end-to-end HR services across multiple countries. This role is ideal for an HR professional who enjoys combining operational excellence, employee lifecycle expertise, and problem-solving within a fast-paced shared services environment.

As a HR Service Partner, you will manage employee lifecycle requests, resolve HR queries, and ensure services are delivered accurately and within agreed service levels. Beyond processing transactions, you will understand the wider HR, compliance, and business implications behind each case, enabling you to provide high-quality support and contribute to an excellent employee experience.

Your Responsibilities

• Serve as the first point of contact for assigned client group(s) on HR service matters, via ticketing system, email, phone, or in person
• Handle and resolve employee queries (policies, leave, payroll inputs, records) and process HR transactions (data changes, letters, onboarding/offboarding documentation) accurately and within SLA
• Manage end-to-end delivery of HR services for the client group: onboarding, transfers, exits, policy administration, and first-line employee relations support
• Independently resolve escalated or moderately complex queries; escalate only sensitive, high-risk, or precedent-setting matters to the Senior HRSS Partner or HR Service Team Manager/HR Services Lead
• Maintain accurate employee records and documentation in the HRIS; ensure data integrity for the client group
• Partner with HR Business Partners (HRBPs) and functional teams (payroll, benefits, talent acquisition) to ensure seamless service delivery
• Follow and refine SOPs in Shared Service environment
• Ensure compliance with HR policies, labor law, and audit requirements for the assigned client group
• Being responsible for client accountability & ownership
• Owning the day-to-day client relationship for assigned business unit(s), covering both transactional accuracy and overall service experience
• Accountable for SLA/KPI performance and client satisfaction for the group
• Empowered to make independent decisions within policy on case resolution, prioritization, and day-to-day escalation handling
• Represents HRSS in routine client review meetings and is accountable for follow-through on action items

• 6-8 years of experience in global HR shared services/HR operations, with client-facing exposure
• Hands-on experience with HRIS platforms like Workday, Oracle etc., high preference for SAP SuccessFactors
• Strong stakeholder management, problem-solving, and conflict-resolution skills
• Sound knowledge of HR policies, labor laws, and HRIS/ticketing platforms
• Good communication, attention to detail, and process orientation
• Bachelors degree (HR, business, or related field) is a must; HR certification (e.g., PGDHRM, SHRM-CP) preferred

• Multicultural working environment
• Friendly and supportive colleagues
• Flat organizational structure
• Growth and development opportunities
• Competitive compensation and benefits package