General Manager - Human Resources - Data Center

1. JOB PURPOSE:

The General Manager - HR will be responsible for driving the complete Human Resource agenda for the Data Center Business by managing the entire employee lifecycle from Hire-to-Retire. The role will partner with business leaders to build a high-performance and compliant organization, ensuring talent availability, workforce productivity, employee engagement, culture building, statutory compliance, and governance of HR processes. The incumbent will play a critical role in supporting business growth, greenfield expansion projects, and operational excellence across Data Center locations.

2. ORGANISATIONAL CHART:

• This position will report to Sector HR Head - Corporate Services with dotted line to CEO - Data Center.

3. KEY ACCOUNTABILITIES:

• Workforce Planning & Talent Acquisition: Develop manpower plans in consultation with business leaders, manage sourcing, selection, onboarding and deployment of talent for operations, projects and corporate roles.
• Employee Onboarding & Integration: Ensure smooth onboarding, induction, culture assimilation and productivity ramp-up for new hires.
• Performance Management: Drive goal setting/PDM, mid-year review, annual performance cycle, talent differentiation and performance improvement plans.
• Learning & Capability Development: Identify capability gaps and execute technical, managerial and leadership development interventions.
• Talent Management & Succession Planning: Support talent reviews, leadership pipeline development, career progression and succession planning for critical roles.
• Employee Relations & Engagement: Foster positive employee relations, grievance management, employee communication and engagement initiatives.
• Compensation & Benefits Administration: Support annual compensation review, benchmarking, payroll inputs and employee benefits administration.
• HR Operations & Employee Lifecycle Management: Manage end-to-end employee lifecycle including confirmations, transfers, promotions, separations, exit management and HR records.
• Statutory Compliance & Labour Law Governance: Ensure compliance with all applicable labour laws, social security regulations and statutory obligations across Data Center locations and contractor workforce.
• Contract Labour & Vendor Workforce Management: Monitor compliance of contractors, staffing agencies and outsourced workforce. Conduct periodic audits.
• POSH, Ethics & Governance: Ensure implementation of POSH provisions, employee awareness, ethics standards and disciplinary processes.
• HR Analytics & MIS: Maintain workforce analytics, HR dashboards and management reports for data-driven decision making.
• HR Support for Data Center Expansion Projects: Partner with project teams for manpower deployment, mobilization, workforce planning and organizational readiness during expansion or new facility commissioning.

4. INTERACTIONS:

External:

• Recruitment Consultants, Government Authorities, Labour Department Officials, Compliance Consultants, Training Partners, Staffing Vendors, Audit Agencies.

Internal:

• CEO/COO - Data Center Business, Head HR/CHRO, Functional Heads, Finance, Legal & Secretarial, Procurement, IT & Security Teams, Operations & Project Teams, Head Legal, Corporate Strategy Team, Board Secretariat.

5. DIMENSIONS:

Financial Dimensions:

• HR Budget Administration, Recruitment Cost Management, Learning & Development Budget.

Other Dimensions:

• Employee Base: To be Defined, Multi-location Data Center Workforce, Contract Workforce Governance, Critical Technical Talent Management.

6. SKILLS AND KNOWLEDGE:

• Talent Acquisition, Talent Management, Performance Management, Compensation & Benefits, Labour Laws & Statutory Compliance, Industrial Relations, HR Analytics & MIS, POSH Governance, Contractor Compliance Management, HRMS System, Business Partnership, Strategic Thinking, Stakeholder Management, Execution Excellence, Problem Solving, Influencing Skills, Employee Centricity, Change Management, Communication & Collaboration, Integrity & Governance.

Educational Qualifications:

• MBA/PGDM in HR from a reputed institution.
• Certification in Labour Laws/IR preferred.

Relevant and total years of Experience:

• 15+ years of HR experience.
• Experience preferably from Data Center companies.
• Strong exposure to HR Operations and Statutory Compliance and TM, EE, L&D.
• Experience managing contract workforce and multi-location operations.