Territory Service Manager

Role Overview:
We are looking for a Territory Service Manager for a full-time role in MSIL who has the passion to change the landscape of the Automobile industry.
Business Growth Aspects:
- Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
- Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
- Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.
Technical Aspects:
- Handling critical customer complaints and technical issues of the territory.
- Managing technical campaigns and recalls.
- Escalation of product feedback at Head office.
- Improving customer experience by implementation of SAS in workshops.
- Assisting dealerships in reducing system and process related inefficiencies.
Qualifications:
- B.E/ B.Tech with specialization in Mechanical, Automobile, Electronics & Electrical.
Technical Competencies:
- Understanding of Latest tools & technology - Application & Implementation.
- Financial Acumen (Understanding Financial Statements, Working Capital, Profitability).
- Channel/Dealer Management Skills and Business Partnering.
- Territory Mapping and Customer/ Data Analytics.
Behavioral Competencies:
- Target orientation & pressure handling ability.
- Effective Communication, Influential & Negotiation skill.
- Sense of accountability and responsibility.
- Creativity, innovation, and problem solving.