Key Account Manager - Enterprise Sales - B2B SaaS

About the Role:

We are looking for a results-driven Enterprise Sales professional with a strong background in B2B SaaS sales. The ideal candidate will have experience selling solutions in HR Tech, MarTech, Employee Engagement, Rewards & Recognition, Loyalty, Incentive Management, Customer Experience (CX), or related enterprise software products.

This role is responsible for driving revenue growth by expanding existing enterprise accounts through cross-selling, upselling, renewals, and strategic relationship management. You will work closely with senior business leaders to understand customer objectives and deliver solutions that create measurable business value.

Key Responsibilities:

• Manage and grow a portfolio of strategic enterprise accounts, ensuring high customer satisfaction, retention, and long-term partnerships.
• Identify and drive cross-sell and upsell opportunities across enterprise SaaS solutions.
• Build trusted relationships with key decision-makers, including CHROs, HR Leaders, Marketing Heads, Sales Leaders, Customer Experience (CX) Leaders, Procurement Teams, and Business Heads.
• Develop and execute account growth strategies to maximize customer revenue and achieve expansion targets.
• Conduct Quarterly Business Reviews (QBRs) and proactively identify opportunities to enhance customer value.
• Own contract renewals and commercial negotiations to improve customer lifetime value.
• Partner with Customer Success, Product, Pre-Sales, and Marketing teams to ensure successful solution adoption and customer outcomes.
• Monitor account health, product usage, customer feedback, and business objectives to identify risks and growth opportunities.
• Maintain accurate account plans, sales pipeline, customer interactions, and revenue forecasts within the CRM.
• Consistently achieve quarterly and annual targets for renewals, account expansion, cross-sell, upsell, and overall revenue.

Required Qualifications:

• 56 years of experience in Enterprise B2B SaaS Sales or Enterprise Account Management.
• Proven experience managing and growing enterprise customers with 500+ employees.
• Experience selling one or more of the following enterprise solutions: HR Technology, Employee Rewards & Recognition, Employee Engagement Platforms, Loyalty & Incentive Management, Customer Experience (CX) Solutions, Marketing Technology (MarTech), or Enterprise SaaS Platforms.
• Strong consultative selling, solution selling, and account management skills.
• Demonstrated experience engaging with CXOs and senior business stakeholders.
• Excellent negotiation, commercial, and relationship management abilities.
• Strong verbal, written, presentation, and stakeholder communication skills.
• Experience using CRM platforms for pipeline and account management.

Preferred Skills:

• Ability to understand complex business challenges and position technology-driven solutions.
• Strong business acumen with a customer-first mindset.
• Self-motivated, target-driven, and capable of managing multiple enterprise accounts simultaneously.
• Experience working in a fast-paced, high-growth SaaS environment is preferred.