Business Analyst

Role Purpose

Support Workforce Management (WFM) and productivity initiatives across ISS India through data analysis, automation, reporting and operational insights. The role will work closely with Operations and the WFM team to identify improvement opportunities and track measurable benefits at client accounts.

Key Responsibilities

• Analyse manpower, attendance, overtime, vacancies, productive hours, deployment and productivity data across client accounts.
• Support WFM reviews by identifying trends, exceptions, data gaps and improvement opportunities.
• Build and maintain Power BI dashboards for WFM, productivity and benefit tracking.
• Use Python and Excel for data cleaning, validation, analysis and automation of recurring reports.
• Support cleaning productivity calculations, including OneCost, manpower requirements and Productivity Index (PI).
• Review data quality and reconcile inconsistencies across operational data sources.
• Work with Operations and account teams to validate findings and convert analysis into actionable improvements.
• Track initiatives from baseline opportunity implementation benefit realization.
• Prepare clear management reports highlighting performance, risks, actions and benefits.

Candidate Profile

• 3-4 years experience in Business Analytics, WFM, Operations Analytics or similar roles.
• Graduate in Engineering, Statistics, Mathematics, Economics, Computer Science or Business Analytics.
• Strong Excel and Power BI skills.
• Working knowledge of Python, particularly for data analysis and automation; SQL exposure desirable.
• Strong numerical and problem-solving ability with attention to data accuracy and detail.
• Comfortable working directly with business and operational teams.

Experience in facility management or manpower-intensive operations is an advantage.