Zelis - Product Manager

About Us:
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers.
We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions.
Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts driving real, measurable results for clients.
Why We Do What We Do:
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey.
Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved.
By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience.
The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness.
Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth.
With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster aholistic workplace experience.
Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis award-winning culture.
Position Overview:
Role Overview:

Zelis is a highly skilled Product Manager to serve as the primary point of contact for all product-related needs in our Enterprise Technology vertical.
This role will focus on contact center solutions, specifically Kore.AI and CXOne, to enhance customer engagement and operational efficiency.
The successful candidate will manage the roadmap, collaborate with the stakeholders in the business units and enterprise groups, and ensure alignment between business needs and technical delivery.
Key Responsibilities:

- Serve as the primary product liaison for enterprise technology, focusing on Kore.AI and CXOne.

- Develop, own, and execute the product roadmap, ensuring alignment with business priorities and customer experience goals.

- Partner with cross-functional teams (engineering, operations, customer success, and IT) to drive implementation, enhancements, and integrations.

- Translate business requirements into actionable product features and user stories.

- Lead stakeholder communication, managing expectations and providing regular updates on product performance and initiatives.

- Stay up to date on emerging trends in contact center technology and AI-driven solutions, recommending best practices and innovations.

- Provide thought leadership on customer engagement strategies and contact center optimization.
Qualifications:

- Bachelors degree in Business, Information Technology, or a related field required; Masters degree preferred.

- 5+ years of product management experience, ideally in enterprise technology or customer experience domains.

- US Healthcare exposure a plus.

- Strong background in contact center platforms, with direct experience in Kore.AI and/or CXOne preferred.

- Demonstrated success in defining and launching impactful product initiatives.

- Excellent communication, presentation, and stakeholder management skills, with fluent English proficiency.

- Strong analytical skills and the ability to make data-driven decisions.

- Interest and/or experience in AI-based product development, conversational AI, or automation considered a strong plus.

- Preferred certifications: Pragmatic Institute (PMC), Certified Scrum Product Owner (CSPO), or equivalent product management certifications.