IT Asset Management (ITAM) Analyst

This role will support the critical tasks within Field EUC team and in the Information Technology Asset Management (ITAM) space: specializing and ensuring hardware life cycle management processes are followed, enforcing data accuracy, chain of custody rules across all 20k+ field computers, ensuring all field computers are properly decommissioned and disposed and providing reporting/analytics support through dashboards and reporting.

Responsibilities

• Work with EUC to understand process requirements related to the bring together of configuration data and asset life cycle management
• Work closely with various partners to provide guidance in the management of Configuration Items within ServiceNow and the relationships between them.
• Participate in Configuration Management meetings, provide updates on progress as it relates to field assets in CMDB
• Perform day to day administration of the ServiceNow asset management for field computers
• Review the data being populated into the CMDB to ensure accuracy.
• Ensure alignment to development strategy, standards, policies, tools, and procedures during all phases of the development hardware life cycle.
• Partner with the technology teams to gather requirements and fully understand end to end goals for hardware life cycle management.
• Write and/or revise hardware life cycle documentation and operations documentation to include providing required input into operation support manuals and user guides.

Required Qualification

• Bachelors degree (4-years) in Computer Science, Information Technology, Business or related field; or equivalent work experience.
• 1-3 Years experience in End User Computing, Hardware Lifecycle Management and Asset Management
• 1-3 years experience in project and process management
• Considerable knowledge of the ITAM processes, ServiceNow disciplines process and practice area best practices.
• Highly effective verbal/written communication skills; ability to effectively explain technical information in non-technical terms to drive results.
• Strong interpersonal skills and ability to deal effectively with a variety of personalities.
• Ability to build & maintain collaborative relationships.

• ServiceNow CMDB Asset Management experience,
• Certifications preferred: ITIL Foundation.
• Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
• Strong thought leadership abilities and a highly innovative problem solver .
• Excellent problem detection and determination skills in multiple functional infrastructure/application areas.
• Experience in tracking and managing IT assets through their lifecycle (from Procurement to disposal)
• Shown experience defining, championing, and maintaining processes, procedures and policies.
• Experience and Knowledge of MS Power BIIntune ReportingMS Power Automate

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We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.