Operations Manager

We are looking for an experienced Operations Manager with a strong background in AI/ML, LLM, Generative AI, Prompt Engineering, Data Annotation, and Human-in-the-Loop Operations. The candidate should have proven experience in setting up and scaling large delivery operations of 1000+ resources, managing global clients, driving operational excellence, and leading large cross-functional teams. Key Responsibilities

• Lead large-scale AI/ML and LLM operations programs with 1000+ associates across multiple locations.
• Establish and scale data annotation, RLHF, prompt engineering, model evaluation, content moderation, and AI training operations.
• Manage end-to-end client engagement, governance reviews, stakeholder communication, and delivery excellence.
• Drive workforce planning, hiring strategy, onboarding, training, and capacity management.
• Define and monitor operational KPIs, SLAs, quality metrics, productivity, and cost optimization initiatives.
• Lead process improvement, automation, and transformation programs using Lean Six Sigma methodologies.
• Build governance frameworks, reporting dashboards, and executive-level business reviews.
• Collaborate with AI Engineers, Data Scientists, Product Teams, and Client Leadership to ensure successful program delivery.
• Manage budgets, resource utilization, risk mitigation, and business continuity planning.

Preferred Background

• Experience managing AI data operations teams of 500-2500+ resources.
• Strong exposure to LLM training, model evaluation, prompt engineering, and AI content quality programs.

Ideal Candidate Profile: Someone similar to the profile shared, with experience in AI/ML Operations, LLM Programs, Client Handling, Quality & Governance, Workforce Scaling (1000+ resources), Operational Setup, Cost Optimization, and Large Team Management

ZENSAR Hiring for Operations Lead role Fill out form

ZENSAR Hiring for Operations Lead role – Fill out form

ZENSAR Hiring for Operations Lead role – Fill out form