Customer Relationship Officer (Only Male)

CRO will be responsible for managing customer relationships, coordinating operational tasks, and performing secretarial duties directly under the Chairmans office.

Key Responsibilities:

Customer Relationship:

• Develop and maintain strong relationships with key customers and stakeholders.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Ensure customer satisfaction by coordinating with relevant departments to resolve issues.
• Implement customer loyalty programs and monitor customer engagement.
• Assisting client audits
• Coordination with Business Development team.

Operations Coordination:

• Coordinate and oversee daily operational activities to ensure efficiency and effectiveness.
• To communicate with different departments to streamline processes and improve workflow.
• Assist in the development and implementation of operational policies and procedures.
• Monitor and report on operational performance and suggest improvements.
• Coordinate with different departments to ensure seamless operations.
• Assist in project management and track progress to meet deadlines.
• Prepare and maintain operational reports, including performance metrics and KPIs.

Skills:

• 2-3 years of experience in customer service, sales, or relationship management
• Strong communication and interpersonal skills
• Problem-solving ability with a customer-first mindset
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to multitask, work under pressure, and meet deadlines.