Zepto - Senior Manager - Employee Relations/Industrial Relations

Description:
Designation: Senior Manager-II
Role: Stakeholder Management/ Problem Solving/Key understanding of manpower dynamics/ Liasoning with Govt officials , Labour laws
Location: Bengaluru
Reporting to: Director ER/IR

Core Areas: Industrial relations and employee relations to be maintained as per the guidelines and the purview of the law. Knowledge of labour law and compliance.
Qualification: MBA-HR or any HR-related specialization.
Experience: 7-8 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred.
Key responsibilities:
- Collaborate with the city teams and HR team to maintain a positive and compliant workplace by handling employee grievances, conducting investigations, managing conflicts, and ensuring adherence to labor laws and company policies
- Conflict resolution: Act as a primary point of contact for employees and managers, mediating conflicts and resolving grievances in a timely and effective manner.
- Investigations: Conduct thorough and objective investigations into employee complaints and disciplinary issues, ensuring fair and consistent processes.
- Legal compliance: Ensure compliance with all relevant labor laws, regulations, and company policies by staying updated on legal changes and providing guidance to management.
- Policy and procedure: Assist in developing, implementing, and communicating workplace policies, procedures, and programs related to employee conduct and relations.
- Risk mitigation: Proactively identify potential risks and develop strategies to prevent future employee relations issues and mitigate legal exposure.
- Training and development: Coach managers on performance management, conflict resolution, and other employee relations topics.
- Employee engagement: Implement initiatives such as surveys, feedback channels, and recognition programs to promote a positive and engaged workforce.
- Prevent any type of unionisation in the organisation and has the ability to maintain confidentiality and handle sensitive situations with diplomacy and integrity.
- Work with the regional team and liaison with local and regional government officials.
What Were Looking For
- People with endless curiosity and hunger to learn
- Owners who will think of Zepto as their own venture
- Operators obsessed with customer experience
- Good knowledge of labour regulations
- Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.