Zepto - Senior Manager - Sourcing

Description:
Designation: Senior Manager-Sourcing
Role: Stakeholder Management/ Problem Solving/Key understanding of manpower dynamics
Location: Bengaluru
Reporting to: Director-Sourcing (Ops Strategy)
Core Areas: City ops specific HR strategic programs/HR Operations. Provide direct HR support to the business leading an overall employee base of appx.1300+ stores and to the further expansion as well.

Qualification: MBA-HR or any HR-related specialization.
Experience: 8-10 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred.
Key responsibilities:
- Collaborate with the city business team to understand employee needs and provide, implement HR solutions.
- Work with managers and employees to address all types of employee relations/ conflict resolution issues, fairly representing all interests.
- Act as a trusted advisor to eCommerce leaders, providing guidance on various HR matters including talent management, organizational design, performance management, and employee relations.
- Implement strategies to enhance employee satisfaction and retention.
- Ensure the onboarding process meets the needs of the function.
- Implement performance management processes and provide coaching to support career development.
- Identify training needs and coordinate relevant development programs.
- Foster a culture of continuous learning and skill development within the teams.
- Implement and execute HR programs and initiatives within the eCommerce function, ensuring alignment with company-wide HR policies and practices.
- Track HR metrics to measure the effectiveness of HR programs (such as Retention, succession planning, Attrition, Diversity, mapping of critical role & critical talent)
- Provide regular reports to leadership on HR-related KPIs.
- Review and analyse business metrics including data on retention and employee experience to recommend systemic improvements.
- Provide guidance and support to eCommerce managers and employees on HR policies, procedures, and best practices.
- Lead the Sourcing charter for the hiring of blue collar folks across all verticals in his region
- Needs to develop organic channels for sourcing across the roles so that the turnaround time for hiring is minimal.
- Track funnel metrics (line-ups, offers, joining, retention) and implement real-time adjustments.
- Collaborate with various Ops and leadership for demand forecasting and sourcing alignment and its implementation.
What Were Looking For
- People with endless curiosity and hunger to learn
- Owners who will think of Zepto as their own venture
- Operators obsessed with customer experience
- Good knowledge of labour regulations
- Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.