Zoho CRM Administrator

Responsibilities

• Own and manage ZIGRAMs Zoho CRM ecosystem end to end
• Customize CRM modules, fields, layouts, pipelines, and access controls
• Design and implement automation across lead, deal, customer, and support lifecycles
• Build and maintain Deluge scripts for workflows, validations, buttons, and scheduled actions
• Integrate Zoho CRM with Zoho Desk, Marketing tools, WhatsApp, telephony, and third-party systems
• Configure Zoho Desk workflows, SLAs, escalations, and CRM Desk synchronization
• Implement WhatsApp Business API and calling integrations with full activity logging
• Create dashboards, reports, and analytics for sales, operations, and leadership
• Ensure CRM data quality, hygiene, deduplication, and performance optimization
• Collaborate with Sales, Support, Marketing, Product, and Engineering teams on system improvements
• Troubleshoot CRM issues, identify automation gaps, and recommend scalable solutions
• Maintain documentation, SOPs, process flows, and change logs for CRM adoption and scalability

Qualifications

• 3-6 years of experience in Zoho CRM administration, automation, or SaaS CRM operations

Required Skills

• Strong understanding of CRM workflows, automation, and customer lifecycle management
• Hands-on experience with Zoho CRM, Zoho Desk, and CRM/ticketing systems
• Ownership mindset with a strong focus on system efficiency, data accuracy, and adoption
• Solution-oriented approach with continuous learning in automation and integrations
• Ability to remain composed and analytical while troubleshooting CRM and workflow issues
• Strong stakeholder management skills across sales, support, and marketing teams
• Excellent organizational and prioritization skills with attention to detail
• Ability to manage multiple CRM initiatives and deliver within timelines
• Proficient with documentation, reporting, and Microsoft Office tools
• Strong listening and analytical skills with a process improvement mindset

Preferred Skills

• Experience with additional CRM platforms and tools
• Knowledge of data analytics and reporting tools