Assistant Manager / Team Leader - Inbound / Outbound - BPO
Operations Maintenance & Support
Posted: 1 week ago
5-8 years
Thane, Navi Mumbai, Mumbai (All Areas)
Operations Maintenance & Support
work from office
Full Time
Closes 2 Jan 2027
Posted: 1 week ago
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Job Description
Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO
Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.
Good Communication and people management Skills. Min 1 Year as
Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.
Required Candidate profile
Team Leader or AM in Customer Service Inbound or Outbound in domestic BPO.Good Communication and people management Skills. Min 1 Year as
Skills
Assistant ManagerTeam HandlingTeam LeaderTeam ManagementTeam LeadTLAMShirinkageBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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