Lead Trainer /Am / Manager Training - BPO Exp Mandatory
Human Resource (HR)/ Talent Acquisition
Posted: 11 months ago
Posted: 11 months ago
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Job Description
Plan batches w.r.t NHs & Refresher trainings for the projects assigned. Review Existing Training Materials & Identify need for updating the same.Help in designing KRAs for the team & periodically review trainer performance .
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Conduct & periodically review contents of training of new Agents, including good phone practices, general CS skills, listening skills, de-escalation skills & call center policies & proceduresSkills
TrainingProcess TrainingDomestic BPOVoice ProcessSales TrainingSoft SkillsCommunication SkillsCustomer Service TrainingBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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