An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO
Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.
Skills
Team HandlingInbound Voice ProcessCustomer ServiceInternational Voice ProcessEscalation ManagementAttrition ManagementTeam MotivationShrinkageBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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