Associate Business Analyst

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Job Title : Associate Business Analyst

Experience : 2-4 years

Work Location : Dubai, UAE

Key Duties & Responsibilities

• Elicit, analyse, and document business, functional, and non-functional requirements using industry-standard techniques.
• Translate complex business needs into clear, actionable specifications, user stories, and acceptance criteria.
• Plan and facilitate workshops, interviews, and stakeholder meetings to gather requirements and validate solutions.
• Analyse current-state and future-state business processes, identifying gaps and recommending process improvements.
• Collaborate with technical and delivery teams to support solution design, system implementation, and change initiatives.
• Support system testing, user acceptance testing (UAT), and validation activities to ensure solutions meet business needs.
• Maintain end-to-end requirement traceability and ensure accurate, up-to-date project documentation.
• Assist with project planning, status reporting, risk identification, and delivery tracking.
• Ensure delivered solutions align with business objectives, regulatory requirements, and organisational strategy.

Required Skills & Experience

• 2–4 years of experience as a Business Analyst or in a similar analytical role.
• Strong industry understanding for implementing CRM, ERP, HRMS will be required.
• Solid knowledge of the Software Development Life Cycle (SDLC) and project delivery frameworks (Agile, Waterfall, or Hybrid).
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills with the ability to engage stakeholders at all organisational levels.
• Ability to work collaboratively in cross-functional teams and manage multiple priorities effectively.