Social Media & Community Manager

Zoho is one of the worlds most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 100 million+ users and over 15,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

At Zoho, were building the most integrated suite of business products that exists on the cloud. With over 100 million users working online using Zoho, your work impacts a wide variety of businesses across the world. Join us on this exciting and satisfying journey to build smart software for growing businesses.

Community management specialists help Zoho build targeted audiences for its thought leadership content across social media platforms, and help carry Zohos credibility into the broader market. They are key to various content marketing and thought leadership investments across categories.

Experience Level: 4 to 6 years

Job Location: Chennai

Note: This role mandates a strong track record in community building for B2B brands. If your experience involves other marketing skills, please consider applying for our other marketing roles.

Responsibilities:

• Consistently research and understand how to grow an audience across large social media platforms (and formats like text, visual, video)
• Develop and execute a monthly calendar of content tailored for each social platform and identify opportunities to develop content for the same
• Research and brainstorm innovative campaigns and timely hooks
• Draft creative and engaging social copy and graphics in line with weekly goals
• Develop and deliver daily social media content to relevant communities that support business goals
• Research social media influencers to engage with regularly and collaborate with from time to time
• Ensure the companys vision and convictions are consistently communicated across all efforts

Requirements:

• [Mandatory] A demonstrable track record in social media community management for B2B brands
• A strong understanding of social media platforms, their algorithms, and marketing techniques
• A strong understanding of the editorial process, and experience running a weekly content calendar
• A rational and analytical bent of mind towards business problems, software, and audience building
• An excellent ability to articulate ideas, opinions, and hypotheses, in clear language for various stakeholders across levels
• The ability to collaborate with stakeholders across functions and seniority to produce specific results
• Entrepreneurial thinking and the ability to act effectively with high-level direction