Zouk - Founder's Office Role

Job Title: Founder's Office

Location: Mumbai

Employment Type: Full time

Experience: 1 - 2 years

Role Overview:

This role sits within the Founder's Office and helps ensure the organisation's top strategic priorities are executed with clarity, alignment and momentum. You will coordinate across functions, support cross-functional initiatives, track progress, and help improve how the organisation operates. It is a hands-on role for someone early in their career who wants broad exposure to how a growing business is run, and who enjoys being the person who keeps things moving.

About Zouk:

Zouk is a proudly 100% vegan and cruelty-free lifestyle brand, building a strong presence across D2C, e-commerce marketplaces, and offline retail. As we scale, we are building a people function that keeps pace with the business: strong on fundamentals, close to our teams in the office and on the shop floor, and intentional about our culture.

Key Responsibilities:

Strategy & Execution Support:

• Support the Founder's Office in breaking down key strategic initiatives into clear action plans, with timelines, owners and deliverables.
• Monitor progress on these initiatives, flag risks and delays early, and follow up with teams to drive closure.
• Provide data, analysis and insights to inform decision-making (e.g., business metrics, initiative dashboards, benchmarking).

Cross-functional Coordination & Process Improvement:

• Identify process or operational bottlenecks across functions such as Finance, Operations and Commercial, and support improvement efforts.
• Act as a connector across teams to keep work aligned, encourage collaboration and prevent silos.

Stakeholder Management & Communication:

• Help filter and organise incoming issues and requests, so that what needs attention is surfaced in time and with the right context.
• Draft communications, reports and presentations for internal leadership, external partners and board or investor meetings, as required.
• Maintain visibility of organisational health: monitor team morale and culture signals, escalate when needed, and support in embedding the organisation's values.

Special Projects & Change Management:

• Contribute to high-visibility, cross-functional projects such as new market entry, product launches, organisational changes or key partnerships, owning defined workstreams.
• Support change management by keeping stakeholders informed and engaged, tracking risks and helping transitions run smoothly.
• Drive assigned initiatives through to handover to the relevant functional owners.

Leadership Team & Organisational Effectiveness:

• Support leadership team meetings and reviews: prepare agendas and pre-reads, capture decisions and action items, and follow up on them.
• Help maintain clarity on priorities, roles and responsibilities across teams working on Founder's Office initiatives.

What We're Looking For:

Required:

• Education: Bachelor's degree from a reputed institution.
• Experience: 1 - 2 years in strategy or management consulting, corporate strategy, business operations, programme management, or a founder's office or business analyst role at a start-up.
• Project ownership: Exposure to cross-functional projects, with the ability to own workstreams end-to-end.
• Analytical skills: Strong analytical and problem-solving skills; comfortable working with data in Excel or Google Sheets and turning it into clear insights.
• Communication: Excellent written and verbal communication, including the ability to put together crisp presentations and documents.
• Organisation: Highly organised and detail-oriented, able to prioritise, manage multiple tasks at once and operate in ambiguity.
• Stakeholder skills: Strong interpersonal skills; able to work with senior stakeholders with credibility and maintain confidentiality and discretion.
• Generalist mindset: Willing to step into whatever is needed to move the agenda forward.

Good to Have:

• Experience in consumer, D2C or retail businesses.
• An MBA or equivalent qualification (not mandatory).

Reporting & Relationships:

• Works closely with the leadership team and functional heads across the organisation.
• Interacts with external stakeholders such as partners and investors, as required.

Why This Role Matters:

This is a high-exposure role at the centre of Zouk's most important initiatives. You will see how decisions are made across multiple functions, work alongside the leadership team, and build a strong foundation in strategy and execution early in your career. For the Founder's Office, you will bring structure, discipline and follow-through, helping ensure that priorities move from plan to outcome.