Customer Relationship Executive International

• Role Overview:
• Handle international student customers throughout their service journey, from initial enquiries to post-sales support, ensuring a smooth customer experience.
• Key Responsibilities:

• Handle customer enquiries via calls, WhatsApp and email.
• Conduct pre-sales discussions, handle objections and support lead conversion.
• Follow up with prospects and maintain customer relationships.
• Resolve customer queries and coordinate with internal teams.
• Track customer interactions, follow-ups and updates in the CRM.
• Identify opportunities for repeat business and referrals.

Requirements:

• Excellent spoken and written English.
• Strong communication, persuasion and negotiation skills.
• Experience in customer service, inside sales, BDE, counselling or telecalling.
• Ability to handle international customers and difficult conversations professionally.
• Strong follow-up, problem-solving and coordination skills.

Preferred: Experience in international customer support, EdTech, BPO, education services or inside sales.

Key Skills: International Client Handling | Communication | Lead Conversion | Customer Relationship Management | Follow-up | Problem-Solving