Customer Success Manager

Zuddl is the unified events platform that gives B2B marketing teams complete ownership of their brand, their data, and their pipeline impact — across conferences, field events, webinars, and trade shows. Instead of duct-taping point solutions together or waiting on agencies and web dev queues, teams at Figma, CrowdStrike. Iterable, and Grafana Labs use Zuddl to design pixel-perfect event experiences, launch programs in minutes, and prove revenue impact back to the business — all from one platform they actually control.

What You Will Do

• Manage a portfolio (40+ accounts) of mid-market customers and execute on key objectives across the entire portfolio
• Facilitate world-class onboarding and product training for new customers and develop trusted, lasting relationships with them
• Offer ongoing dedicated support to the accounts you manage
• Track the usage statistics of the client and derive actionable insights to capture wallet share.
• Collate customer feedback and communicate this to the product team
• Work with our product engineers to make Zuddl easier to use
• Work closely with the Sales team to drive the growth within accounts
• Work closely with cross-functional teams to ensure a smooth experience for both internal and external stakeholders
• Identify opportunities for networking, referrals, and expansion within accounts
• Demonstrate an expert-level understanding of the Zuddl platform and know all of the ways it can best support a customers event
• Leverage data-driven and analytical approaches to identify customer experience gaps and promote a deeper understanding of our users
• Monitor the customer usage of the platform after their first event and seek ways to maintain optimal usage
• Manage and track the health of your accounts through Gainsight and other tools

• 3 years + of experience in Account Management, Customer Success within a SaaS company
• Managed clients in the US region and willing to work in US time zone (PST)
• Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers goals, and then craft thoughtful responses to help them achieve those goals
• Tech Savvy - loves software, and tech and is excited to learn new software
• Ability to teach yourself new skills and competencies, and find answers yourself
• Excellent presentation and public speaking abilities
• Great problem-solving abilities - assess all options before making a decision
• Exceptional organization skills - youre used to juggling multiple priorities

• Competitive compensation
• Employee Friendly ESOPs
• Remote Working
• Flexible Leave Program
• Home Workstation Setup
• A culture built on trust, transparency, and integrity
• Ground floor opportunity at a fast-growing series A startup