Senior Manager - Key Accounts

How you will make an impact:.
Strategic Account Ownership:.
- Take ownership and lead the scaling of key accounts within the pharma, insurance, and corporate channels of Zyla Health.
- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.
- Develop and execute strategic account management plans to maximize revenue growth and client retention.
- Lead and mentor the key account management team, setting performance goals and monitoring their success.
- Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning company solutions to meet them.
- Identify opportunities to expand business with existing clients through upselling, cross-selling, and customized solutions.
Client Success Management:.

- Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.
- Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.
- Collaborate with internal teams (marketing, product, operations) to ensure seamless service delivery and client satisfaction.
Analytics and Insights:.
- Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.
- Utilize statistical expertise to derive actionable insights from data, driving informed decision-making.
Customer Experience Optimization:.
- Ensure the delivery of the best user experience for Zyla Health customers.
- Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.
Team Leadership and Development:.
- Lead and mentor a team comprising account managers, data analysts, and operations associates.
- Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development.
We are looking for people who:.
- 5+ years of experience in key account management, sales, or business development, with at least 2 years in a leadership role.
- Proven track record of managing and growing key accounts in a B2B environment.
- Strong negotiation, communication, and relationship-building skills.
- Ability to analyze data and market trends to make informed business decisions.
- Leadership experience with the ability to inspire and manage a team effectively.
- Proven expertise in strategic account management and client success initiatives.