Project Manager - IT

Project Manager (7-13 yrs)

We are hiring for the position of Project Manager with one of the leading organizations.

Responsibilities:

• Own the overall project lifecycle and customer experience, ensuring successful delivery, customer satisfaction, and achievement of agreed project objectives.
• Serve as the primary point of contact for customers throughout the project lifecycle.
• Accountable for projects from presales engagement and scope definition through deployment, go-live, stabilization, and transition to Customer Success.
• Assist Sales and Solution Engineering teams during presales activities, including scope definition, effort estimation, assumptions, risks, and Statement of Work (SoW) development.
• Build and maintain strong relationships with customer stakeholders, including executive sponsors, project teams, and technical teams.
• Lead project governance activities, including status meetings, steering committees, executive reviews, and project reporting.
• Manage interactions between customers and partners to ensure successful project outcomes.
• Lead cross-functional project teams including Delivery Engineers, Solution Engineers, Support, Product Management, Customer Success, and partners.
• Proactively identify and manage project risks, dependencies, escalations, scope changes, and customer concerns.
• Drive timely resolution of project issues and coordinate escalation management when required.
• Ensure customers achieve agreed deployment milestones and initial business value during the project lifecycle.
• Facilitate smooth handover and transition to Customer Success and Account teams following project completion.
• Monitor project scope, timelines, budget utilization, and commercial considerations throughout the engagement.
• Contribute to the continuous improvement of delivery methodologies, project templates, tools, and best practices.
• Leverage project management tools, automation, and AI capabilities to improve delivery efficiency and reporting.

Position Requirements:

• Minimum 5 years of experience managing customer-facing technology projects.
• Proven experience managing multiple concurrent projects, including large-scale and complex enterprise deployments.
• Strong experience working with enterprise customers, partners, vendors, and cross-functional teams.
• Excellent project planning, execution, stakeholder management, and communication skills.
• Experience managing executive stakeholders, steering committees, and customer escalations.
• Strong commercial awareness with the ability to manage scope, change requests, project profitability, and customer expectations.
• Experience working within cybersecurity, networking, cloud security, or enterprise IT environments.
• Firewall administration, network security, or cybersecurity operations experience is an advantage.
• Strong problem-solving skills with the ability to mitigate risks early.
• Highly proactive, accountable, and results-oriented.
• Ability to operate effectively in a fast-paced, dynamic, and matrix-managed environment.
• Excellent interpersonal skills with a customer-first mindset.
• Excellent written and verbal communication skills in English.
• Additional APAC language skills are an advantage.
• PMP certification or equivalent project management certification is an advantage.
• Willingness to travel within the APAC region (approximately 20%).
• Flexible working hours and willingness to support customers across multiple APAC time zones, including ANZ when required.

Contact: Akash Thakare, 7588793960