Zypp Electric - Assistant General Manager - Operations - Last Mile Delivery

About Company:

Zypp Electric is a leading electric mobility solutions provider focused on revolutionizing last-mile logistics with sustainable, eco-friendly electric vehicles. We aim to offer efficient and green delivery solutions across urban landscapes. Join us to be part of a dynamic, fast-paced environment where innovation meets sustainability.

Role Overview:

We are seeking a highly driven and strategic Assistant General Manager - Operations (Last Mile Delivery) to lead and optimize our last mile delivery operations. The ideal candidate will have a deep understanding of logistics, supply chain management, team leadership, and an ability to source and develop high-performing candidates to scale the team.

Key Responsibilities:

Operational Leadership:

• Lead daily operations for last mile delivery across multiple hubs or regions.
• Ensure on-time delivery performance, cost optimization, and service-level improvements.
• Drive process improvement initiatives to streamline last mile logistics.
• Monitor key performance indicators (KPIs) and implement corrective actions as required.

Last Mile Excellence:

• Optimize delivery routes, resource utilization, and fleet efficiency.
• Collaborate with technology/product teams to implement automation and digital tools.
• Oversee fleet management, partner/vendor performance, and compliance.

Team & Candidate Sourcing:

• Work closely with HR and Talent Acquisition teams to source, screen, and onboard delivery personnel, supervisors, and operational staff.
• Establish a talent pipeline strategy to support seasonal demand and expansion.
• Lead training programs to upskill existing team members.
• Foster a strong culture of performance, accountability, and customer-centricity.

Stakeholder & Vendor Management:

• Liaise with external logistics partners, internal cross-functional teams, and customers to ensure smooth operations.
• Maintain SLAs with third-party vendors and manage contract negotiations where necessary.

Analytics & Reporting:

• Leverage data analytics to identify bottlenecks and areas of improvement.
• Present regular performance reports to senior leadership.