Account Receivable Associate Analyst (Shared Services) - Global Accounting Research

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Summary of the role –

The Accounts Receivable Research Specialist is responsible for researching and resolving discrepancies related to outstanding customer payments, maintaining accurate records, and ensuring timely collections. This role involves communicating with customers and internal departments to identify and rectify incorrect cash apps issues, ensuring that accounts are properly updated.

List of duties:-

• The Accounts Receivable Research Specialist is responsible for researching and resolving discrepancies related to outstanding customer payments, maintaining accurate records, and ensuring timely collections. This role involves communicating with customers and internal departments
• Research and resolve customer payment issues, including payment mismatches, unapplied payments, or short payments, through detailed analysis and communication with customers or internal departments.
• Reconcile accounts receivable ledgers by reviewing transactions and adjusting any discrepancies to ensure accurate and complete records.
• Interact with customers via phone, email, or written correspondence to resolve outstanding payment issues or clarify invoicing concerns.
• Maintain accurate records of research and resolutions, prepare regular reports on account status, and track aging accounts.
• Casha application knowledge is required
• Work closely with the Customer, Credit and customer service, and billing departments to gather necessary information to resolve open payments.
• Payment Application: Ensure accurate posting of payments to the correct customer accounts and raise dispute accordingly
• Escalate complex issues or payment disputes to the appropriate department or manager when necessary.
• Assist with other accounts receivable or administrative tasks as needed.
• Excellent verbal and written communication skills to liaise effectively with customers and internal teams
• Strong ability to analyze and resolve issues independently

• Strong communication and interpersonal skills,
• 5+ Years of experience AR
• SAP knowledge
• Good in MS office, Macros would be added advantage
• Possess good Written and fluent Oral communication skills required

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