HR Service Delivery New Associate

Skill required: Workforce Data Admin - Employee Data Process Design

Designation: HR Service Delivery New Associate

Qualifications:Any Graduation

Years of Experience:0 - 1 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services refer to the support andRead, understand, and analyze client processes as per business rules.Process employee tickets and service requests related exit process for resignations, terminations, and retirements, policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow) Support the payroll to process final settlements, full and final calculations, and statutory dues. Validate notice period buyout, leave encashment, and deductions per policy.Address queries from exiting employees regarding exit formalities and documentation. Ensure a smooth and professional offboarding experience.Maintain accurate and up-to-date HR records, including exit admin structuresExecute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problemsEnsure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Always demonstrate the highest level of customer service.

What are we looking for Written and verbal communicationEducation: B.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/MathematicsWork Experience: 10+ yearsexperience preferably in the learning industry.Critical ThinkingProblem ManagementWorking inside a small team developing web /app-based solution using common development languagesHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas an in-depth understanding of HTML5, CSS3, JavaScript, XMLHas experience in developing content for mobile platforms or has worked on development of mobile applications e.g., IOS, Android and Windows PhoneExperience undertaking common software quality assurance practices to validate solutions developed. Has experience creating detailed software documentation.Strong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed Education: Bachelors degree in HR, Business Administration, or a related field. Relevant experience into HR Service or Compliance-heavy role.This role bridges the gap between traditional HR administration and rigorous compliance. You arent just answering "where is my paycheck"; you are ensuring that every employee interaction meets legal standards and that the workforce is continuously upskilled to meet industry regulationHand-on Knowledge of HRMS (SAP, Workday, Oracle) is requiredGood organizational prioritisation skills.Analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player.Results detail-orientedFocus on high data accuracy.

Roles and Responsibilities: Responsible for translating business requirements against standard product offerings and development platforms.Create prototypes, complete Integration testing with delivery platforms, create job aids and other relevant documentation, onboard the content development team on the tool/s and processes.Expected to have deep knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Responsible for reporting status of team-members to internal/external stakeholders.Up skill the content developmentRegulatory Compliance Oversight:Act as the point of contact to support compliance in service delivery You will ensure that all employee records, onboarding documents, and termination procedures adhere to federal and state mandates.Audit Readiness: Lead internal audits of employee files and HRIS data. Youll be responsible for maintaining "audit-ready" documentation for external regulatory bodies.Training Program ManagementDesign, coordinate, and often facilitate mandatory training sessions. This includes Data compliance training, process training.Employee Inquiry Resolution: Serve as the first tier of support for complex employee relations issues, providing guidance that aligns with both company policy and legal requirements.Employee Inquiry Resolution: Assist in drafting and updating the Employee Handbook to reflect changing regulations and internal shift in best practices team on standard tools and technologies. The Technical Architect is expected to learn new tools as and when introduced and knowledge share it with other team members.

Qualification

Any Graduation