Order To Cash Operations Analyst

Skill required: Order to Cash - Service Desk

Designation: Order to Cash Operations Analyst

Qualifications: BCom

Years of Experience: 3 to 5 years

What would you do

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.

Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")

A primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service.

What are we looking for

• Education - BCOM/MCOM or Commerce / Finance graduate
• ERP / any certification required- SAP / SD / SAP S/4HANA, Google Applications
• Professional qualification / Commerce graduate with 3+ years of experience in Accounts Receivable / OTC process
• End-to-end OTC knowledge covering customer billing, invoice distribution, A/R ledger, cash application, collections and dispute management
• Knowledge of sales order management, credit management and customer master data management
• Good ERP / SAP system knowledge
• Query handling, issue resolution, reporting and SLA/KPI tracking
• Ability to manage work under pressure with effective communication and problem-solving skills
• People coordination / team support skills
• Analytical and presentation skills
• Operational Excellence and basic automation exposure
• Flexible to shifts and adaptable to change
• Working experience in SAP / S/4HANA

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Qualification BCom