S&C Global Network - AI - Healthcare CCAI -Analyst

Accenture
Department Icon Data Science Analytics & Machine Learning
Posted: 1 week ago
1-4 years
Gurugram
Data Science Analytics & Machine Learning
work from office
Full Time
Closes 3 Jan 2027
Posted: 1 week ago
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Job Description

About The Role

  • Job Title - SC GN - Data Science Analyst

  • Team:Global Network Data AI

  • Practice:Health Analytics

  • Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad

  • Experience: 1-4 years of experience in Health Analytics

  • Educational Qualification:

  • Masters degree in computer science, statistics, applied mathematics, or a related field with 2+ years of experience, OR
  • Bachelors degree in computer science, statistics, applied mathematics, or a related field with 3+ years of experience.

    • We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), generative ai, and advanced analytics.

    Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints.

    This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.

    If you''re passionate about applying data science to solve real-world customer experience challenges, this is the team for you!

  • Who are we looking for

  • Strong ability to extract strategic insights from large data sets.
  • Adept with using Statistical (like forecasting/modeling, optimization models), Machine Learning (GBM, Decision Trees etc.), AI techniques (Deep Learning)
  • Proficient in data handling suites PYTHON, Spark, SQL, or similar packages
  • Excellent written and oral communication skills with ability to clearly communicate ideas and results to non-technical businesspeople.
  • Strong aptitude, ability, motivation, and interest in placing quantitative analysis in the context of marketing and business economics.
  • Adept with knowledge working on Visualization tools like Tableau, POWER BI, etc.

  • Qualification

  • Must have skills: Machine Learning/Deep Learning, Gen AI, NLP, Python, R, AI, SQL, Unstructured Data Handling (text, audio, emails, chat, others), Visualization tools like Tableau, POWER BI

  • Good to have skills:

  • Experience in Graph Neural Networks (GNNs) for complex relational data modelling.
  • Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models.
  • A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science.
  • Exposure to Agentic AI approaches (tool use, planning/memory, multi-agent orchestration, autonomous workflows)

  • Professional Technical

    Skills:

  • As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experience and optimize contact centre operations. Your responsibilities will include:

  • Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities.
  • Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics.
  • Customer segmentation and behavioural analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies.
  • Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making.
  • Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies.
  • Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms.
  • Working with unstructured data (text, audio, emails, chat, others) to build robust AI/ML pipelines and solutions.

    • This role offers the opportunity to work on cutting-edge AI and data science techniques, driving real-world impact in the contact center space for healthcare

  • Skills

    Natural Language ProcessingHealthcareMarketingAnalyticsNeural NetworksLanguagesPower BiPredictive AnalyticsPythonData ScienceDeep LearningMachine LearningPredictive AnalyticsVisualizationAi/mlAnalystPrompt EngineeringLarge Language ModelsAnalyticsAiMlSqlLlmGenerative AiGen AiFine-tuningAgenticAgentic AiNlpNeural NetworksSentiment Analysis

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    About Company

    Accenture plc is a global professional services company headquartered in Dublin, Ireland, with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy & Consulting, Technology, Operations, and Accenture Song services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

    A Fortune Global 500 company, Accenture reported US $64.9 billion in revenue for fiscal 2024 and serves clients in 120+ countries. With ~774,000 people worldwide and over 100,000 in India, the company partners with clients to build their digital core, optimize operations, accelerate growth, and create 360° value for stakeholders.

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