Senior Inside Sales Executive

Position: Senior Inside Sales Executive

Department: Mobility & Wellness
Reports To: Inside Sales Manager
Location: Pune (On-site)
Working Days: 6 days a week (Rotational week-offs)

About Frido

Frido Mobility is Indias leading wellness and mobility brand transforming the way people experience comfort, accessibility, and independence. From electric wheelchairs and mobility scooters to ergonomic seating solutions, Frido empowers people to move freely and live comfortably with design-led , made-in-India innovation.

Role Overview

As a Senior Inside Sales Executive, you will be responsible for driving individual and team performance by managing daily sales activities, guiding junior team members, and ensuring lead-to-order conversions. This role demands strong communication, analytical ability, and leadership presence along with hands-on knowledge of CRM and Microsoft tools.

Youll act as the bridge between the Inside Sales Manager and the team, ensuring targets, discipline, and customer satisfaction standards are met consistently.

Key Responsibilities

• Handle and convert inbound and outbound leads for Fridos range of mobility products (wheelchairs, scooters, recliners, etc.)
• Support and mentor Inside Sales Executives, ensuring timely follow-ups, accurate CRM updates, and adherence to processes.
• Track and review daily productivity reports, lead flow, and conversions using Excel/Google Sheets dashboards.
• Maintain strong knowledge of all products, offers, and processes to support both customers and team queries.
• Coordinate closely with Operations, After-Sales, and Dispatch teams to ensure smooth customer experience.
• Conduct mini team huddles and motivate the team towards achieving daily and monthly revenue goals.
• Ensure proactive communication within the team — address challenges, share learnings, and escalate key issues to the manager.
• Maintain an energetic, positive, and performance-driven environment on the floor.

Skills & Competencies

• Excellent communication and interpersonal skills (English & Hindi; regional language is a plus)
• Proficiency in Microsoft Excel, Word, and PowerPoint for daily reporting and analysis
• Strong leadership and coordination abilities — able to guide and support 3–5 team members

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• Sales-oriented mindset with strong follow-up and closure skills
• Ability to stay composed under pressure and handle escalations effectively
• High energy, proactive approach, and strong sense of accountability

Requirements

• Experience: 7–8 years in Inside Sales / Telesales / B2C Sales (preferably in D2C, Healthcare, or Mobility segments)
• Prior team-handling exposure (mentoring, guiding, or supervising agents) preferred
• Education: Graduate or equivalent
• Comfortable with rotational week-offs and a 6-day work schedule

What We Offer

• Fixed salary + monthly incentives for both personal and team performance
• Rapid growth opportunities into Assistant Manager – Inside Sales or Key Account Management roles
• Exposure to a fast-growing D2C brand creating real-world impact in the wellness and mobility space
• Supportive, energetic, and target-driven environment