Branch Head

Key Responsibilities

• Ensure efficient daily operation of a branch, including lending, product sales and customer service in accordance with the banks objectives
• Prepare the plan for the growth of branch business in consultation with the Cluster Head
• Implement the plan through the Branch team so as to achieve the top line goals
• Establish and strengthen relations with key customers (e.g. top 10%) to generate sustained business.
• Review daily/ periodic reports (e.g. overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc.) and take proactive action to ensure profitable and ethical business.
• Ensure audit related deliverables, both internal and external are met as per the prescribed norms
• Ensure compliance with due processes and guidelines
• Create a performance oriented environment leading to high employee motivation and productivity
• Ensure that all staff are adequately trained on the products of the bank, sales processes and various policies of the bank
• Resolve, report any disruptions (e.g. strike or local disturbance) and take appropriate action to ensure that the branch operations are run smoothly.
• Liaison with the cluster office and other branch offices to ensure the smooth management of operations and the achievement of overall business goals.
• Ensure proper upkeep of branch premises and assets including safety and security

Qualifications:

Optimal qualification for success on the job is:

• Graduate/ MBA (Marketing) preferred from a recognized institute
• NCFM and AMFI Certifications
• 10-15 years of experience in the BFSI sector