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Job Description
About the roleWe want to keep our customers for life
To do that, customer success is probably going to be our most important function and we want to treat it like that
So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with)
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers
This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team
What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed
Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue
Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed
Managing cross-sells for new products and renewals, owning expansion revenue at an account level
Building the playbook for our customer success function to scale for the next stage of growth
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers
What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed
Looking to get Placed? Try our Placement Guarantee Plan
Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed
Managing cross-sells for new products and renewals, owning expansion revenue at an account level
Building the playbook for our customer success function to scale for the next stage of growth
Skills
Business DevelopmentCustomer FocusSalesMarketingKey Account ManagementProject ManagementTeam ManagementCustomer RelationshipCustomer InsightsCustomer RelationshipsCustomer RetentionIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
13 Dec 25, 04:35 PM IST
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