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Job Description
Looking for a Customer Service Executive for a Retail Platform in Mumbai!
Job Responsibilities:
- o Manage outbound and inbound calls in line with defined processes and workflows
- o Engage with customers in a clear, professional manner to provide information, address queries,
- and ensure timely follow-ups
- o Address customer concerns with empathy and professionalism, escalating issues when necessary
- o Adhere to approved call scripts, compliance requirements, and quality benchmarks
- o Collaborate with internal teams to enable prompt and effective issue resolution
- o Consistently meet assigned daily and weekly calling volumes and performance targets.
Job Qualifications/Requirements
- o Any Graduate, experience up to 0-2 years in customer-facing roles
- o Strong verbal communication and active listening abilities
- o Confident, calm, and professional call-handling skills
- o Effective, persuasive and negotiation capabilities
- o Multilingual proficiency preferred, including English, Hindi and Kannada, is a plus
- o Clear pronunciation with a neutral or adaptable accent
- o High ownership and learning mindset, as youll be reporting to a management team member directly
Skills
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