Senior Engineer - IT & System Support

About The Role
We are seeking a proactive and experienced IT Support & Infrastructure Manager to manage and oversee our organizations IT systems, hardware, software, security, and vendor relationships. This role combines hands-on technical support with leadership responsibilities, including managing IT assets, network operations, end-user support, security infrastructure, and tool administration. The ideal candidate is a multi-skilled professional who can wear many hatsfrom fixing a laptop to negotiating with vendors to managing a small team.
Key Responsibilities

• IT Asset Management
• Maintain and track inventory of all IT hardware/software assets.
• Manage asset lifecycle from procurement to disposal.
• Ensure proper tagging, licensing, and documentation.
• Networking
• Setup, monitor, and troubleshoot LAN/WAN infrastructure.
• Manage routers, switches, Wi-Fi, VPNs, and cabling.
• Ensure network stability, uptime, and performance.
• Firewall / Antivirus
• Configure and monitor firewalls to secure internal networks.
• Implement and manage antivirus and endpoint security tools.
• Regularly review logs and implement updates/patches.
• Vendor Management
• Coordinate with vendors for procurement, AMC, and support.
• Negotiate contracts, renewals, and SLAs.
• Evaluate vendor performance and maintain vendor database.
• Tools & SaaS Platforms
  
• Manage and support accounts and configurations for:
• GoDaddy (domain, DNS, SSL)
• LinkedIn (recruiter, ads, or campaigns)
• Microsoft 365
• Google Workspace (G Suite)
• Other internal SaaS platforms and utilities.
• Team Leadership
• Lead and mentor a small IT support team.
• Delegate tasks, monitor performance, and provide training.
• Create SOPs and ensure process compliance across the team.
• Hardware Repair & Maintenance
• Troubleshoot and repair desktops, laptops, printers, etc.
• Perform regular system health checks and preventive maintenance.
• Operating Systems Support
• Install, configure, and support software on Windows, Mac, and Linux platforms.
• Resolve OS-related issues and support users with cross-platform needs.
• CCTV & Surveillance
• Oversee installation, maintenance, and monitoring of CCTV cameras.
• Ensure video backup systems are working and securely stored.
• Biometric Systems

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  Configure and maintain biometric attendance/access control systems.
• Generate reports and coordinate with HR for integration if needed.
• Additional Responsibilities (ETC)
• Backup and disaster recovery planning and implementation.
• IT compliance and audit support.
• Setting up IT for new joiners and deactivation for exit cases.
• Ensuring cybersecurity hygiene and awareness among staff.
  

Required Qualifications

• Bachelors degree in Computer Science, IT, or a related field.
• 5+ years of experience in IT support, infrastructure, or system admin roles.
• Strong knowledge across hardware, networking, operating systems, and security.
• Hands-on experience with both Microsoft and Google environments.
  

Preferred Skills & Certifications

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Modern Desktop Administrator
• CCNA or equivalent
• ITIL Foundation
• Experience with tools like TeamViewer, AnyDesk, SCCM, etc.