Senior Business Process Analyst

Description:

Key Responsibilities:

• Work with Dynamics 365 and Power Apps to analyze, design, and implement business solutions
• Manage Hyper Care incident processes, ensuring timely resolution of critical issues
• Coordinate between developers, testers, and product owners throughout the project lifecycle
• Gather and document business requirements, translating them into functional specifications
• Conduct gap analysis between current and desired business processes
• Create and maintain project documentation, including process flows and user stories
• Perform system testing and support user acceptance testing
• Provide training and support to end-users on new features and processes
• Monitor system performance and recommend improvements
• Stay updated on Dynamics 365 and Power Apps capabilities and best practices

Required Skills:

• Strong knowledge of Microsoft Dynamics 365 and Power Apps
• Experience in Hyper Care incident management
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities
• Familiarity with Agile methodologies
• Bachelor's degree in Business, IT, or related field

Preferred Qualifications:

• Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)
• Experience in change management and process improvement
• Knowledge of data analysis and visualization tools
• Experience in Sales and Field Service modules.