Manager - Vendor Operations

Role & responsibilities

• Create, lead, and manage the newly established Cabs & Attachment Operations division.
• Resolve issues raised by vendors, drivers, and customers in a timely and effective manner.
• Ensure smooth and efficient day-to-day operations of the department.
• Maintain strong communication and negotiation skills to build and nurture relationships with vendors, drivers, and internal teams.
• Drive lead generation, marketing initiatives, and business development activities.
• Manage and follow up on vendor and driver monthly payments, including GST-related processes.
• Establish partnerships and tie-ups with corporate companies and showrooms.
• Act as a trusted advisor to new vendors monitor their performance, address concerns, and ensure excellent customer experience.
• Approach and onboard potential vendors by explaining company policies, norms, and earning opportunities.
• Oversee key tasks and develop project plans to ensure timely completion and compliance with deadlines.
• Achieve vendor onboarding targets and meet assigned KPIs.
• Monitor retention and turnover rates of newly attached vendors and drivers.
• Coordinate with and support the call centre team as needed.
• Provide training to vendors and chauffeurs on company standards, processes, and service expectations.

Qualifications and Requirements

• Any bachelors degree.
• 5 to 10 years of experience in operations, vendor management, transportation, or related domains.
• Effective communication skills in English, both verbal and written.
• Strong problem-solving capabilities and creative thinking skills.
• Highly skilled in planning, organization, and managing multiple priorities efficiently
• Strong working knowledge of MS Word and Excel.