Global Bridge InfoTech - Senior Service Delivery Manager

About the job:

- We are looking for a Sr Delivery Manager to oversee and drive our Trust & Safety engagement with one of the world's leading fintech clients.

- This role focuses on strengthening Seller Risk and Fraud Risk capabilities across Acquirers, Merchants, Marketplaces, Payment Facilitators, and digital commerce ecosystems.
Responsibilities:

- Lead and contribute to Seller Risk advisory engagements across the APAC region.

- Engage with client stakeholders to understand business challenges and define risk solutions.

- Manage end-to-end delivery of multiple projects with strong quality, documentation, and timelines.

- Support proposal development and help enhance the Trust & Safety advisory portfolio.

- Collaborate with internal teams (Risk, Product, Merchant & Acquiring, etc.) to co-create innovative risk solutions.

- Serve as a subject-matter expert in Seller Risk Strategy, Merchant Risk, and Fraud Management.

Qualifications:

- 10+ years of experience in Risk and/or Fraud Management with acquirer banks, large merchants, payment facilitators, or card networks.

- Strong hands-on exposure to the merchant acquiring ecosystem.

- Expertise in Merchant Onboarding, Risk Assessment, Transaction Fraud Monitoring, Chargeback/Dispute Management, and Fraud Operations.

- Deep understanding of the APAC acquiring and merchant risk landscape.

- Working knowledge of fraud management tools, transaction monitoring platforms, and digital risk controls.

- Experience in fraud analytics or analytical tools/programming (preferred).

- Familiarity with issuer-side fraud risk is a plus.

- Experience using or contributing to risk models such as fraud prediction models.