Sr. Collections Specialist – US Process (B2B Voice)

growndiamondcorp
Department Icon BFSI (Credit & Risk)
Posted: 2 weeks ago
5-10 years
Mumbai, India
BFSI (Credit & Risk)
work from office
Full Time
Closes 25 Nov 2026
Posted: 2 weeks ago
Let Jobaaj One apply for you

An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.

Job Description
About Company
Similar Jobs
Please verify your account first! Send OTP

Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

Sr. Collections Specialist – US Process (B2B Voice)
  • Location: BKC, Mumbai (On-site)
  • Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
  • CTC: ₹6 – ₹8.5 LPA + Uncapped Performance Incentives

IMPORTANT – PLEASE READ BEFORE APPLYING
  • This is NOT a traditional collections or recovery role.
  • This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
  • If you are looking only for pure recovery, inbound collections, or non-sales roles, this position will not be a fit.

Role Overview
  • As a Sr. Collections Specialist – US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.
  • You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
  • This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections.

Key Responsibilities
    1. Outbound calling to US business decision-makers (approx. 250–300 calls/day)
    2. Conduct structured discovery conversations to understand business needs
    3. Pitch value propositions and qualify high-quality sales opportunities
    4. Drive sales meetings, follow-ups, and conversions
    5. Handle objections confidently and professionally
    6. Share solution decks / proposals and respond to product or service queries
    7. Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting
    8. Achieve weekly and monthly KPIs related to meetings, conversions, and revenue
MUST-HAVE Candidate Profile (Non-Negotiable)
    1. 3–6 years of experience in US / International Collections (Night Shift mandatory)
    2. Experience handling B2B or high-value international accounts
    3. Excellent spoken English (neutral or American accent preferred)
    4. Strong confidence speaking with US senior stakeholders
    5. Proven ability to work under revenue-linked targets
    6. Strong objection handling, negotiation, and follow-up discipline
    7. Willingness to work Mon–Fri US night shift from BKC (on-site)
    8. Candidates with only domestic or non-US process experience will not be considered.
Preferred Background (Advantage, Not Mandatory)
    1. International Collections with settlement or retention exposure
    2. US B2B Inside Sales / Appointment Setting experience
    3. SaaS / Tech / Consulting voice process exposure
    4. Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
    5. Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.
Why This Role Is a Career Upgrade
    1. Clear transition from collections to revenue generation
    2. Exposure to real US B2B sales conversations
    3. Strong fixed pay with uncapped incentives
    4. Premium corporate office in BKC
    5. Night shift allowance and health benefits
Fast-track growth path:
Sr. Collections Specialist → Inside Sales Executive → Sr. Inside Sales → Team Lead → US Sales Manager
This is a long-term career role, not a lateral BPO move.
Education
Any Graduate
Work Mode
On-site only - BKC, Mumbai

Skills

Debt CollectionCollection CreditUs CollectionThird Party CollectionsSalesforceHubSpotZohoForecastingCRMB2B SalesInside SalesNegotiationConsultingCommunication

If a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.

About Company

Grown Diamond Corporation is a producer and supplier of sustainable, eco-friendly lab-grown diamonds, offering certified high-quality diamonds globally.

Similar Jobs

View all
Bag Logo
Jobaaj
Get jobs like this by email

New BFSI (Credit & Risk) roles in Mumbai.

Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago

One email a day. Unsubscribe any time.