Customer Service Executive

Hexaware Technologies Hiring for Customer Service Executive (Voice Process)

Company: Hexaware Technologies

Position: Customer Service Executive Voice Process

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

• Hexaware Technologies is hiring enthusiastic and customer-focused professionals for its Customer Service Voice Process.
• We are looking for candidates with excellent English communication skills, a customer-centric approach and prior experience in handling voice-based customer interactions.
• This is an excellent opportunity for candidates seeking a stable day-shift role with fixed weekends off.

Key Responsibilities

• Handle inbound and/or outbound customer service calls as per business requirements.
• Address customer queries, concerns and requests professionally.
• Provide accurate information and appropriate solutions to customer issues.
• Maintain high standards of customer satisfaction and service quality.
• Understand customer requirements and ensure timely resolution of queries.
• Communicate effectively with customers in English.
• Maintain accurate records of customer interactions and update relevant information in the system.
• Follow company policies, process guidelines and quality standards.
• Ensure a positive customer experience through professional and courteous communication.

Eligibility Criteria

• Education: HSC (12th Pass) / Any Graduate.
• Experience: Minimum 6 months of voice process experience also should be having all the documents.
• Communication: Excellent verbal communication skills in English are mandatory.
• Good listening, interpersonal and problem-solving skills.
• Customer-focused attitude with the ability to handle customer queries efficiently.
• Candidates should be comfortable working from the office.

Work Schedule

• Shift Timing: 8:00 AM 5:00 PM (Fixed Day Shift).
• Working Days: 5 Days a Week.
• Weekly Offs: Saturday & Sunday (Fixed).
• Work Mode: Work From Office.

Benefits

• Fixed day shift.
• Saturday and Sunday fixed weekly offs.
• Opportunity to work with a reputed multinational organization.

Work Location

Hexaware Technologies MBP, Mahape, Navi Mumbai.

Important Location Eligibility

Due to specific location boundaries defined by the company, applications are accepted ONLY from candidates residing in the following locations:

Central Line: Ambernath to Ghatkopar.

Trans-Harbour Line: Thane to Panvel.

Harbour Line: Vashi to Chembur.

Candidates residing outside the above-mentioned locations will not be considered.

Interested Candidates

Candidates meeting the above eligibility criteria can contact:

Contact Person: Twinkle More

Mobile: 8828633806

Apply now and be a part of Hexaware!!!