Customer Service Executive

Hiring: Customer Service Executive Blended Process

Company: Hexaware Technologies

Job Location: Ghansoli, Navi Mumbai

Department: Customer Service / BPS Operations

Job Type: Full-Time

Shift: Day Shift

Working Days: 6 Days a Week

Week Off: Sunday Fixed

:

Hexaware Technologies is hiring enthusiastic and customer-focused candidates for a Blended Customer Service Process at its Ghansoli, Navi Mumbai location.

This opportunity is suitable for graduate freshers and HSC candidates with a minimum of 6 months of experience who are looking to build their careers in customer service and BPS operations.

Roles and Responsibilities:

• * Handle customer queries through voice and non-voice communication channels.
• * Provide accurate information and appropriate resolutions to customer queries.
• * Maintain professional communication and deliver a positive customer experience.
• * Understand customer concerns and ensure timely resolution or escalation.
• * Follow process guidelines, quality standards, and performance expectations.
• * Maintain accuracy while handling customer information and updating records.

Eligibility Criteria:

• Qualification: Graduate freshers OR HSC candidates with a minimum of 6 months of experience.
• Experience: Freshers eligible only if they are graduates; HSC candidates must have at least 6 months of experience.
• Communication: Good communication skills are mandatory.
• Willingness to work from the office in Ghansoli, Navi Mumbai.
• Comfortable working 6 days a week with a fixed Sunday off.

Shift Timings:

• Any one of the following shifts will be assigned:
• * 9:00 AM 5:00 PM
• * 10:00 AM 6:00 PM
• * 11:00 AM – 7:00 PM
• * 12:00 PM – 8:00 PM

Interview Process:

1. Telephonic HR Round

2. Operations (Ops) Round

• Preferred Candidates
• * Graduate Freshers
• * HSC candidates with 6+ months of BPO/customer service experience
• * Candidates with good communication skills
• * Immediate or early joiners

How to Apply:

• Interested candidates can apply through Naukri with their updated resume and contact details.
• For immediate assistance or to share your resume, contact:
• Recruiter Contact: Twinkle More
• Phone: +91 8828633806
• Email: TwinkleM1@hexaware.com
• Join Hexaware Technologies and take the next step in your career!