Customer Service Executive

WE ARE HIRING | INTERNATIONAL VOICE PROCESS

• Company: Hexaware Technologies Ltd.
• Job Title: Customer Service Executive International Voice Process
• Department: Healthcare Customer Support
• Job Location: Ghansoli, Navi Mumbai, Maharashtra
• Work Mode: Work From Office (WFO)
• Joining: Immediate Joiners Preferred

Job Overview

Hexaware Technologies is hiring enthusiastic, customer-focused professionals for an international healthcare voice support process. We are looking for candidates with excellent English communication skills, a customer-first attitude, and the ability to handle customer interactions professionally.

Both freshers with excellent communication skills and experienced international BPO voice professionals are encouraged to apply.

Eligibility Criteria

For Experienced Candidates

• Minimum 6 months of experience in an international BPO voice process.
• * Excellent spoken English and professional communication skills.
• * Strong customer service and problem-solving abilities.
• * Ability to handle customer queries confidently and efficiently.
• **For Freshers**
• * Freshers with excellent English communication skills can apply.
• * Strong listening and interpersonal skills.
• * Willingness to work in an international voice-based customer support role.

Additional Requirements

• * Maximum age: 40 years
• * Must meet the required Voice Versant assessment benchmark.
• * Immediate joiners preferred.
• * All required educational, identity, and employment documents must be available for verification.

Shift & Work Schedule

• Shift: 247 rotational shifts.
• Working Hours: Any 9.5-hour shift, as per business requirements.
• Working Days: 5 days a week.
• Week Offs: 2 rotational week offs.
• Work Location: Ghansoli, Navi Mumbai.
• Work Arrangement: Work From Office (WFO).
• Candidates must be comfortable working in rotational shifts according to business requirements.

Roles & Responsibilities

• * Handle inbound customer calls professionally and provide accurate information.
• * Understand customer concerns and resolve queries in a timely manner.
• * Deliver excellent customer service with empathy and professionalism.
• * Communicate clearly in English and maintain proper call etiquette.
• * Follow defined processes, quality standards, and customer service guidelines.
• * Maintain accurate customer interaction records and update relevant systems.
• * Protect confidential customer information and follow applicable data privacy requirements.
• * Escalate complex issues to the appropriate team whenever necessary.
• * Meet quality, productivity, and customer satisfaction expectations.
• ## Required Skills
• * Excellent verbal communication in English.
• * Strong listening and comprehension skills.
• * Customer-centric approach with patience and empathy.
• * Problem-solving and active listening abilities.
• * Professional attitude and willingness to learn.
• * Ability to work in a fast-paced environment.
• * Basic computer knowledge and ability to navigate multiple systems.

Interview Process

• 1. HR Interview
• 2. Operations Interview
• 3. Voice Versant Assessment

Voice Versant Criteria

• * Minimum required score: 59.
• * Only one attempt is permitted.
• Candidates are advised to prepare thoroughly before appearing for the assessment.

Pre-Joining Requirements

• * Pre-onboarding Background Verification (BGV) is mandatory.
• * Drug screening is mandatory.
• * All required documents must be submitted for verification.
• * Candidates should be available for immediate joining.

Why Join Hexaware?

• * Opportunity to work with a leading technology and business services organization.
• * Exposure to international customer service operations.
• * Opportunity to develop communication, customer handling, and professional skills.
• * Professional work environment with opportunities to enhance customer service expertise.

How to Apply

• Interested and eligible candidates can share their updated resumes for screening.
• Email: TwinkleM1@hexaware.com
• Contact: 8828633806
• Please mention International Voice Process – Ghansoli” in your application.
• Apply now! Candidates with excellent communication skills and relevant international BPO experience are encouraged to apply.