Customer Service Executive

Hiring Company: Hexaware Technologies

Process Name : International Inbound Customer Service Executive

Job Title: Inbound Customer Service Executive

Job Location: Ghansoli, Navi Mumbai

Department: Customer Service / Operations BPS

Process Type: International Inbound Voice Process

Hiring For: Experienced Customer Service Professionals

Work Mode: Work From Office (WFO)

Job Overview

Hexaware Technologies is hiring experienced and customer-focused professionals for its Inbound Customer Service Process. The selected candidates will handle inbound customer calls and assist customers with queries related to visa applications, application procedures, documentation requirements, and associated services.

We are looking for candidates with excellent English communication skills, strong customer-handling abilities, and a professional approach to customer service. Candidates must be comfortable working in early-morning shifts starting at 3:30 AM.

Salary & Work Schedule

• Salary: 30,000 per month (in-hand)
• Required Experience: Minimum 6 months of relevant BPO / Customer Service experience
• Shift Window: 3:30 AM to 1:30 PM (any 9-hour shift within this window)
• Working Days: 5 days a week
• Week Offs: Saturday and Sunday fixed
• Joining Preference: Immediate joiners preferred
• Work Location: Ghansoli, Navi Mumbai

Roles & Responsibilities

• Handle inbound customer calls related to Australian Inbound customer service application-related enquiries.
• Provide accurate information and guidance regarding visa application procedures, documentation requirements, and service-related queries, as per process guidelines.
• Understand customer concerns and provide appropriate resolutions within the defined service parameters.
• Maintain a professional, polite, and customer-focused approach throughout every interaction.
• Communicate clearly and effectively in English while assisting customers.
• Record customer interactions, update information accurately, and maintain proper documentation in the relevant systems.
• Follow standard operating procedures, quality guidelines, and data confidentiality requirements.
• Escalate complex or unresolved queries to the appropriate team whenever necessary.
• Meet process-specific targets for quality, productivity, customer satisfaction, and attendance.
• Ensure a positive customer experience through effective listening, empathy, and timely assistance.

Required Skills

• Excellent verbal English communication skills.
• Strong listening and comprehension abilities.
• Good customer service and telephone etiquette.
• Effective problem-solving and query-resolution skills.
• Ability to understand customer concerns and communicate solutions clearly.
• Basic computer knowledge and proficiency in handling customer records.
• Attention to detail and accuracy in maintaining customer information.
• Ability to work in a target-driven, fast-paced environment.
• Professional attitude, patience, and a customer-first mindset.

Eligibility Criteria

• Minimum 6 months of relevant experience in BPO, inbound voice, international customer service, or a customer support process.
• Candidates must possess good English communication skills.
• Must be comfortable handling inbound calls and customer queries.
• Must be willing to work in the early-morning shift window starting at 3:30 AM.
• Must be comfortable with the commute to the Ghansoli, Navi Mumbai office at the required reporting time.
• Must be willing to work from the office.
• Candidates with immediate or short-notice availability will be preferred.
• Candidates must be willing to undergo the complete interview and assessment process.

Qualification

HSC / 12th Pass or Graduate candidates with the required customer service experience and communication skills may apply, subject to the employer's final eligibility criteria.

Interview Process

• HR Interview
• Operations Interview
• Versant Assessment
• Candidates should be prepared to demonstrate their English communication, listening, and customer-handling skills during the selection process.

How to Apply

Interested and eligible candidates can share their updated resume using the contact details below.

Recruiter Contact: Twinkle More - 8828633806

Email ID: TwinkleM1@hexaware.com

Email Subject: Application International Inbound Customer Service

Please mention your total BPO experience, current location, notice period, and confirmation of availability for the 3:30 AM shift while applying.

Important: Only candidates who meet the experience criteria and are comfortable with the specified shift timings should apply.

Join Hexaware Technologies and take the next step in your customer service career!