Opening For Team Lead - International - Chennai
Operations Maintenance & Support
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Job Description
Role: Team Lead Operations
Industry: BPO
Process: Inbound Customer Service
Notice Period: Only Immediate joiner to 30 days' notice
Shift - Complete Night Shift / Sat & Sun fixed Week Off
- Overall Minimum 4 years of experience into BPO & minimum 1.5 years' experience as Team Lead on papers is mandatory.
- Excellent communication and Strong Team Handling skills.
- KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
- Graduation - Mandate
- Should have prior experience of handling Voice Process.
- Responsible for meeting the SLA targets
- Excellent real time management skills
- Ensure schedule adherence and create an encouraging team environment.
Interested candidates please share CV to :
Contact no - Deepika HR , 7845206359
Skills
RosteringAhtAttritionManagementKPI MonitoringCSATProductivityKPIOperationsCustomer ServiceBpoVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Hexaware Technologies, founded in 1990, is headquartered in Mumbai, Maharashtra, India and operates in IT Services and IT Consulting. It operates as public company under public ownership, with a global workforce of approximately 20000+.
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