Opening_Team Leader - Operations (Voice)_Nagpur
Operations Maintenance & Support
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Job Description
Job description
Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur
Only Immediate joiner or with max 30 days of notice
5days working with 24/7 rotational shift.
- Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper.
- Voice Experience -Mandate
- E-Commerce Domain Experience - Added advantage.
- Good communication
- Budget - INR 4.3L
- Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
- Graduation - Mandate
- Only immediate joiner.
- Inbound
- Should have prior experience of handling voice process
- Responsible for meeting the SLA targets
- Excellent real time management skills
- Ensure schedule adherence and create an encouraging team environment.
Interested Candidate please share CV on,
poojam3@hexaware.com or,
call or what's app on 7869304456
Regards,
Pooja
Skills
Lead OperationsTeam HandlingBpo OperationsShrinkageAhtInboundVoiceAttritionOperationsVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Hexaware Technologies, founded in 1990, is headquartered in Mumbai, Maharashtra, India and operates in IT Services and IT Consulting. It operates as public company under public ownership, with a global workforce of approximately 20000+.
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