Walk-in || Customer Service Executive

Walk-in Interview for INTERNATIONAL VOICE PROCESS

Company: Hexaware Technologies Ltd.

Job Title: Customer Service Executive International Voice Process

Department: Healthcare Customer Support

Job Location: Ghansoli, Navi Mumbai, Maharashtra

Work Mode: Work From Office (WFO)

Joining: Immediate Joiners Preferred

Job Overview

Hexaware Technologies is hiring enthusiastic, customer-focused professionals for an international healthcare voice support process. We are looking for candidates with excellent English communication skills, a customer-first attitude, and the ability to handle customer interactions professionally.

Both freshers with excellent communication skills and experienced international BPO voice professionals are encouraged to apply.

Eligibility Criteria

• For Experienced Candidates
• * Minimum 6 months of experience in an international BPO voice process.
• * Excellent spoken English and professional communication skills.
• * Strong customer service and problem-solving abilities.
• * Ability to handle customer queries confidently and efficiently.
• **For Freshers**
• * Freshers with excellent English communication skills can apply.
• * Strong listening and interpersonal skills.
• * Willingness to work in an international voice-based customer support role.

• *Additional Requirements*
• * Maximum age: 35 years.
• * Must meet the required Voice Versant assessment benchmark.
• * Immediate joiners preferred.
• * All required educational, identity, and employment documents must be available for verification.

Shift & Work Schedule

• Shift: 24*7 rotational shifts.
• Working Hours: Any 9.5-hour shift, as per business requirements.
• Working Days: 5 days a week.
• Week Offs: 2 rotational week offs.
• Work Location: Ghansoli, Navi Mumbai.
• Work Arrangement: Work From Office (WFO).
• Candidates must be comfortable working in rotational shifts according to business requirements.

Roles & Responsibilities

• * Handle inbound customer calls professionally and provide accurate information.
• * Understand customer concerns and resolve queries in a timely manner.
• * Deliver excellent customer service with empathy and professionalism.
• * Communicate clearly in English and maintain proper call etiquette.
• * Follow defined processes, quality standards, and customer service guidelines.
• * Maintain accurate customer interaction records and update relevant systems.
• * Protect confidential customer information and follow applicable data privacy requirements.
• * Escalate complex issues to the appropriate team whenever necessary.
• * Meet quality, productivity, and customer satisfaction expectations.

Required Skills

• * Excellent verbal communication in English.
• * Strong listening and comprehension skills.
• * Customer-centric approach with patience and empathy.
• * Problem-solving and active listening abilities.
• * Professional attitude and willingness to learn.
• * Ability to work in a fast-paced environment.
• * Basic computer knowledge and ability to navigate multiple systems.

Interview Process

• 1. HR Interview
• 2. Operations Interview
• 3. Voice Versant Assessment
• **Voice Versant Criteria**
• * Minimum required score: 59.
• * Only one attempt is permitted.
• Candidates are advised to prepare thoroughly before appearing for the assessment.

Pre-Joining Requirements

• * Pre-onboarding Background Verification (BGV) is mandatory.
• * Drug screening is mandatory.
• * All required documents must be submitted for verification.
• * Candidates should be available for immediate joining.

Why Join Hexaware?

• * Opportunity to work with a leading technology and business services organization.
• * Exposure to international customer service operations.
• * Opportunity to develop communication, customer handling, and professional skills.
• * Professional work environment with opportunities to enhance customer service expertise.

How to Apply

• Interested and eligible candidates can share their updated resumes for screening.
• Email: TwinkleM1@hexaware.com
• Contact: 8828633806
• Please mention "International Voice Process Ghansoli in your application.
• Apply now! Candidates with excellent communication skills and relevant international BPO experience are encouraged to apply.