Customer Service Engineer

Company Description

The Hoffmann Group is Europe&aposs leading system partner for professional tools, with a comprehensive range of 70,000 quality tools and a delivery reliability of 99.9%. Through trade, manufacturing, and service, we support the productivity of our customers and ensure maximum supply reliability and innovation. With over 90 years of experience, we are the preferred supplier for businesses of all sizes worldwide.

Responsibilities:

? The job holder performs the following tasks independently and at his/her own responsibility, adhering to the statutory conditions and the companys requirements:

? Design and implement an efficient order process to ensure a seamless customer experience.

? Prepare customized offers based on customer needs and follow up via phone, recording interactions in SAP.

? Handle customer complaints effectively, turning issues into opportunities for customer retention.

? Proactively communicate with customers, anticipating their needs and providing timely information.

? Serve as the main point of contact for customer and product/service inquiries.

? Support field sales agents by addressing customer requirements and ensuring smooth operations.

? Provide technical support and troubleshoot issues to resolve customer concerns.

? Prepare and send invoices, follow up on payments, and manage quotes using SAP MM.

? Monitor and track delivery dates to ensure on-time shipments.

? Act as the liaison between customers, suppliers, and sales teams for technical matters.

? Cross-reference products and services to deliver the best customer solutions

? Education: Diploma or BE in Mechanical, Production, or Automobile Engineering.

? Experience: 2-4 years in customer care service, sales back office, and professional customer communication, preferably in the cutting tools industry.

? ERP Knowledge: Strong knowledge of ERP systems, particularly SAP/R3 SD modules; SAP MM experience is a plus.

? Software Proficiency: Proficient in MS Office. ? Language Skills: Fluent in English (oral and written).

? Personal Attributes: Motivated, energetic, reliable, with strong professional cooperation skills.

? Motivation and Teamwork: Enthusiastic about working with people and achieving success for the company