ICICI Bank - Manager - Liability Compliance

Essential Services :

Role & Location Fungibility :

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities; it is only directional and guiding in nature.

About the Role :

Compliance Manager - Liability Compliance

As a Manager in Liability Compliance the role would involve review of new product or service proposals, policy and process received from various business groups within the Bank and advising business teams to comply with the regulatory guidelines and ensuring the proposals and queries are attended within the defined TAT.

Key Responsibilities :

- Application of RBI Master Directions on Responsible Business conduct , Integrated Ombudsman Scheme and other guidelines to various policies, process and proposals.

- Developing capabilities to understand Grievance Redressal Mechanism of the bank including Phone banking process, Internal Ombudsman role and responsibility, Compliant Management System .

- Resolution of queries relating to interpretation on regulatory guidelines applicable

- Regular training of relevant stakeholders to close the knowledge gaps to avoid rework and delay in customer TAT.

- Work in a deadline-driven environment, prioritize and manage multiple projects simultaneously

Accountability :

The official would be accountable for proper implementation of RBI guidelines in the Bank and for the work/deliverables of the team, which is being managed by him, if any.

- Education Qualification: CA/MBA/ Post Graduate with experience

- Experience in Customer service, Retail compliance

- Familiarity with RBI guidelines pertaining to liability and customer service

- Interpretation and analytical skills

- Passionate towards continuous learning and reading

About the Business Group :

The Compliance Group "Group" at ICICI Bank ensures compliance to the various regulatory guidelines. The Group co-ordinates with the regulatory authorities to understand the regulatory requirements, submission of data/information. The guidelines/communication received from the regulator is assigned to the various business teams and tracked till closure by the Group. The manner of compliance with respect to various regulatory requirements is also reviewed by the Compliance Group.