Client Relationship Manager

Company Description

Iconic Edge LLP is a dynamic and innovative organization dedicated to delivering exceptional services and solutions to its clients. Established with a focus on quality and excellence, the company partners with a diverse range of industries to drive growth and operational success. Located in Gurugram, Iconic Edge LLP prides itself on fostering a collaborative and professional work environment. The organization is committed to ensuring client satisfaction and building long-term relationships through tailored strategies and a solutions-oriented approach.

Role Description

This is a full-time on-site role for a Client Relationship Manager based in Gurugram. The Client Relationship Manager will be responsible for developing and maintaining strong relationships with clients, understanding their needs, and providing solutions to enhance client satisfaction. Responsibilities also include managing client accounts, addressing inquiries, identifying new business opportunities, and collaborating with internal teams to deliver successful outcomes. The role requires a proactive approach to problem-solving and an ability to ensure client success and retention.

Qualifications

• Client relationship management, customer service, and account management skills
• Strong communication, negotiation, and interpersonal skills
• Client Servicing
• Proficiency in problem-solving, conflict resolution, and addressing customer needs
• Ability to work collaboratively across teams to deliver client-focused solutions

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• Experience in managing multiple priorities while meeting deadlines
• Knowledge of industry trends and ability to identify business opportunities
• Proficiency in CRM software and other related tools
• Bachelors degree in Business Administration, Marketing, or a related field
• Prior experience in a similar role is advantageous
• Strong organizational skills and attention to detail